Decode Gridhttp://www.decodegrid.com/en-ushttp://www.decodegrid.com//favicon.icohttp://www.decodegrid.com/3232http://www.decodegrid.com/(.*[/])$Account Activation and Setup.Decode Studios Ltd will set up your account once your payment has been processed - this includes fraudulent checks by Paypal.In order to provide you with service, you must provide us with at least the mandatory information, as requested upon sign-up. If we have reason to doubt the validity of your details which you provide to us, your order may be flagged as fraud, and thus cancelled.Decode Studios Ltd will aim to fulfill your order within 12 hours of your full payment being completed. Whilst web hosting orders should be activated almost instantly, domain name registrations will only be fulfilled after being checked for fraud.Due to the complexity, Business Contracts and Custom Development work may take longer but we commit to keeping you informed at every stage of the process.While we make every effort to complete your order in a timely manner, circumstances don't always allow this. You agree to indemnify Decode Studios Ltd.Acceptable Content Policy.All services provided by Decode Studios Ltd may only be used within the terms of this policy. Decode Studios Ltd does not allow any of the following material to be hosted on, streamed to or contained upon its servers:Copyrighted material; of which you are neither licensee nor author;Material which can be classed as threatening or obscene;Internet Relay Chat (IRC) bots;Proxy or Anonymizer scripts;Warez distribution systems;Pirated software distribution systems;Hate content;Hack programs or archives;Material which promotes or advertises illegal, or potentially illegal, activity;Adult and pornographic content.Please be aware that Decode Studios Ltd enforces a zero-tolerance policy with regards to adult and pornographic content. Any customer who has such content on any service provided to them will be subject to immediate termination without refund.Any customer who has content on any service provided to them which violates this policy will be issued with a warning, which should be responded to within the timeframe outlined to them. This timeframe will be dependent on the severity of the issue. Should a response not be solicited within this allocated timeframe, the services will be automatically suspended, pending termination if no response is solicited within 7 days of the initial notice.Zero Tolerance Spam Policy.Decode Studios Ltd will not tolerate, under any circumstances, the sending of un-solicited email, bulk emailing, or SPAM. It must be clear that the recipient of any email sent by a user is either expecting the email or has warranted that you send them emails. Any customer who does not follow this policy will have their services terminated, without warning or refund.Decode Studios Ltd reserves the right to require changes or to disable any necessary webspace, account, database or other component which does not comply with this policy, at its sole discretion. Decode Studios Ltd also reserves the right to make any such modifications in a situation where an where an immediate response is required.Any customer, who instigates spam or unsolicited email, will be liable for any damages caused as a result of failing to follow this policy.You agree to indemnify and hold the harmless Decode Studios Ltd for any claims resulting from failure to agree to this policy.Payment Information.You agree to supply appropriate and full payment for the services which you receive from Decode Studios Ltd, in advance of the time period during which such services will be provided to you. You agree that until, and unless, you notify Decode Studios Ltd of your desire to cancel any such services, as covered by further policies in this document, such services will be requested on a daily basis.Decode Studios Ltd will endeavour to generate invoices at least 7 days from the due date of the package. Payment can be made at any time while the invoice is active, and the payment will only apply to the time period starting from the date the invoice is due, rather than the invoice is paid.Decode Studios Ltd reserves the right to alter the prices of certain packages or accounts at any time, without need for notification, should this be deemed necessary.Decode Studios Ltd reserves the right to suspend any business account whose services have not been paid after 30 days from the payment due date.We also reserve the right to suspend any personal account whose services have not been paid for 7 days after the payment due date.Late Fees.Any invoice which is not paid within 35 days form the payment due date will be liable to pay a 10% late charge, on the total amount due on the invoice. This late charge will become included within the invoice, to be paid in full with it.Late fees are not refundable and cannot be transferred to any other invoice other than the one to which they apply.Backups and Data Loss.Decode Studios Ltd is not responsible for the files and data stored on your account. Personal users agree to take full responsibility for the files and data transferred and to maintain any backups as you see fit and appropriate. While Decode Studios Ltd may take server backups, these should not be relied upon for recovery in the event of data loss. We supply a maximum amount of restores per month, this varies from 2-10 depending on your account type. If required, Decode Studios Ltd may be able to provision a backup from our weekly backup routine. A nominal charge will be applied for this service, as we see appropriate. For business contracts, Decode Studios will provide backup stated in your plan and are not liable for any loss in data outside of this service.Decode Studios Ltd should be indemnified and held harmless from any loss of business, sales or uptime arising as a result of using our services.Force Majeure.Decode Studios Ltd cannot be held liable for any failure to provision or provide appropriately any services, where any such failure is as a result of an Act of Nature (including flood, fire, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war has been declared or not) civil war, rebellion, revolution, insurrection, military or usurped power of confiscation, terrorist activities, nationalism, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or server or staff internet connectivity.Cancellations and Refunds.Decode Studios Ltd require that account cancellation requests be sent at least 7 business days prior to the renewal date of the account in question. All invoices and bills generated prior to the account cancellation request must be paid.Account cancellation will take place on the date of renewal, and as such Decode Studios Ltd will not be liable for any refund or credit.Decode Studios Ltd reserves the right to cancel any account, without warning or refund. Refunds will be given only as we see fit.Resource Usage.Customers may not:Use 25% or more of system resources for longer than 90 seconds in a given 24 hour period.Run any type of interactive real-time chat application which uses more than 15% of system resources at any given time.Run standalone, unattended server-side processes at any given time. This includes all daemons, such as IRCD.Run any software which interfaces with an Internet Relay Chat (IRC) network.Any customer who fails to adhere to this policy will have their account suspended immediately, and any related processes terminated.Bandwidth and Disk Space Allocations.You are allocated monthly bandwidth and disk space quotas. These quotas vary depending on the package which you have selected for your account. Your account will be automatically blocked from going over the any limits. You must contact Support to request more resources for your account to continue to function.This is subject to additional charges, which will be at the sole discretion of Decode Studios Ltd.You agree to indemnify and hold harmless Decode Studios Ltd for any claims arising from the failure to have appropriate usage capacities.Price Change.The amount you pay for hosting will not increase from the date of purchase, unless you elect to have your package changed or modified. We reserve the right to increase the amount of resources given to your plans or packages at any time and to change the prices of any such plans or packages.Special Offers.Decode Studios Ltd reserves the right to add or remove any special offer without warning at any given time.Support Policy.Decode Studios Ltd will provide priority technical support services to the customer, for services which are provided to them under this agreement. Technical support services are available for the vast majority of the day.Decode Studios Ltd will make every effort to respond to tickets within 3-12 hours, and we guarantee to respond to w=tickets within 24 hours, Decode Studios Ltd will subsidise the customer free add-ons to their service plan should we fail to reply within this timeframe.Decode Studios Ltd provides support services only via our online ticketing system at http://portal.decodestudios.net/. No other support services are valid, and if you are assisted out with our ticketing system, you should be aware that we do not guarantee any level of support service to you.We provide support services solely for issues directly related to the functioning of your account, under services which we explicitly provide to you. We will not assist customers with coding, programming or third-party software. In all instances you will be referred to this document and your ticket closed.Disclaimer.Decode Studios Ltd will not be responsible for any damages of any kind that you or your business may suffer as a result of using our services. This includes, but is not limited to; loss of data, interruptions if service, loss of business. Decode Studios Ltd will make every effort to keep service interruption to a minimum, as is within our control.You agree to indemnify and hold harmless Decode Studios Ltd for any such claims.Cease.Decode Studios Ltd reserves the right to cancel or terminateaccount at any timewe see fit.Modifications to the Terms of Service agreement.Decode Studios Ltd reserve the right to revise or modify its policies at any time, without notice, except where a significant departure is made from the original policy. All customers will be notified of changes within reason.Nominet Registrar Terms and ConditionsBy registering a domain name through Decode Studios Ltd, you also enter into a contract of registration with Nominet UK on the following terms and conditions as set out here: http://www.nominet.org.uk/nominet-terms. This is a separate contract to any arrangement you may have with us or any third-party for the provision of internet services. In registering through Decode Studios Ltd, you also agree to have read, understood and do accept the Terms and Conditions of Nominet UK.20 August 2010 18:27http://www.decodegrid.com/(.*[/])$CentOs cPanel Plesk basic home premium sub domains bandwidth host email plan20 August 2010 17:10http://www.decodegrid.com/(.*[/])$20 August 2010 17:10http://www.decodegrid.com/(.*[/])$20 August 2010 17:09http://www.decodegrid.com/(.*[/])$17 August 2010 11:59http://www.decodegrid.com/(.*[/])$Please feel free to have a look around our website and explore the numerous Linux and Windows packages we offer. We are convinced there will be a package to exceed your needs.17 August 2010 11:58http://www.decodegrid.com/(.*[/])$Decode Grid is a small hosting company based in Dronfield,though we work internationally. Our concise size enables us to put the time into creating a quality relationship with our clients.17 August 2010 11:57http://www.decodegrid.com/(.*[/])$Decode Grid is the hosting denomination of Decode Studios. When we couldn't find a affordable and reliable hosting site that suited our needs we decided to make our own - that was the birth of Decode Grid. We aim to work around you and will establish a connection in the most convenient way for you, ether via email, over the phone or we can arrange a face to face consultation. Although Decode Grid is fairly new we have been offering hosting for years which gives us both the security of experience as well as a fresh look at hosting. From a humble start we have become trusted amongst our clients and associates. We are proud of what we have achieved and the service we deliver. The vast majority of our new business comes from word of mouth and customer referrals and we think this speaks volumes about our customer satisfaction. Reliable support is rare today especially in the online business community but we make every effort to solve your problem as soon as possible no matter what time it occurs.We don't have a huge team with thousands of employees but we have a small, dedicated team that work tirelessly to exceed our client's needs. We are efficient and know how to get the job done with as little fuss as possible. That's why we can pride ourselves on our outstanding customer service that is second to none. Meet the Team Dan Brennanand Dean Thorpeare our company directors. Dan deals with the technical aspects and, as so, is at the forefront of Decode Grid innovation.Dan Johnsonis our Level 2 Support Advisor and the next point of call after Dan for technical advice.Wendy Sowter is the head of billing, this incorporates both dealing with customer accounts and sales.16 August 2010 16:33http://www.decodegrid.com/(.*[/])$This package offers our clients their own dedicated server for both Linux and Windows operating systems. It is a definitive solution for all your hosting needs. This would be most suitable for users with a larger than average need for disk-space. Having your own server gives you flexibility and reliability that no other package can offer. It offers a fast paced server while remaining competitively affordable. Our dedicated servers are secure and we offer a 24/7 technical support and customer service.16 August 2010 16:32http://www.decodegrid.com/(.*[/])$Virtual Private ServerThis is for clients who demand stability and flexibility of a dedicated server. This can not be interrupted or accessed by other users which gives you the highest level of reliability. It gives you the option of hosting several websites at the same time.A VPS server is a dedicated server divided up into several smaller servers that run their own operating system and software, each of these servers is called a Virtual Private Server as it is independent of actual hardware and is private as other VPS servers are not able to interact with its process and file system.16 August 2010 16:31http://www.decodegrid.com/(.*[/])$We have three packages available for the premium user. These allow you to have more choice and select a plan that is better tailored to your needs. We have a maximum of 30 domains per server for large websites that demand more server time. This package offers a quicker speed than the web package, and can offer 24/7 technical and maintenance support. Entire back ups are kept for 1, 3 or 7 days depending on your plan type. All packages come with hosting, domain registration and high bandwidth with added e-mail and phone support. Web Space 5,000 MB 10,000 MB 15,000 MB Bandwidth 300,000 MB 600,000 MB 1000,000 MB Domains 1 3 5 Email Account 200 400 unlimited Database (MySQL) 1 10 30 Database (MSSQL) (Windows) 1 2 3 IP Address Shared Shared Dedicated Backups Stored 1 Day 3 Days 7 Days FTP 1 5 20 OS CentOS (Linux) / Windows Server 2008 R2 (Windows) Control Panel cPanel (Linux) / Plesk 9.x (Windows) Monthly Price £40 £80 £120 Annual Price £400 £800 £1200 DNS Sub Domains Unlimited Unlimited Unlimited Domain Aliasis (Windows) Unlimited Unlimited Unlimited Parked Domains (Linux) Unlimited Unlimited Unlimited Email POP3/SMTP IMAP Mailing Lists Spam Assasign Auto Responders Webmail Forwarders16 August 2010 16:31http://www.decodegrid.com/(.*[/])$Whatever your hosting needs, we have a plan to suit you. With 3 different packages: Basic, Home and Pro - There’s a package for you. These packages are all setup on CentOS 5 or Windows Server 2008 with either cPanel or Plesk control panels. All 3 of our price plans offer instant activation and outstanding customer support. Our packages each come with email capabilities, with the Pro package allowing up to 100 email addresses. With unlimited Sub Domains and Bandwidth of up to 20000MB, it’s hard to find a better host than Decode Grid Web Space 5,000 MB 10,000 MB 15,000 MB 2,000 MB Bandwidth 10,000 MB 15,000 MB 20,000 MB 5,000 MB Email Account 20 50 100 5 Database (MySQL) 1 10 25 0 Database (MSSQL) (Windows) 1 1 2 0 FTP 1 5 20 0 OS CentOS (Linux) / Windows Server 2008 R2 (Windows) Control Panel cPanel (Linux) / Plesk 9.x (Windows) Monthly Price £5 £10 £15 £2 Annual Price £55 £110 £165 £15 DNS Sub Domains Unlimited Unlimited Unlimited 0 Parked Domains 1 Unlimited Unlimited 0 Addon Domains 0 10 20 0 Email POP3/SMTP IMAP Mailing Lists Spam Assasign Auto Responders Webmail Forwarders16 August 2010 16:31